The Team

Antonella Sini

Michael Deibele

Shipping clerk - with AEB since 2004

My motto has been, is and will always remain “friendly consultation and support”. Thanks to my experience as a shipping clerk, I also understand the needs of our customers from a user’s perspective. That’s why I’m pleased now to assist our customers - my fellow colleagues - as a member of the support team.

Shipping Clerk - with AEB since 1999 - Team Manager

After several years of diverse hands-on experience in import/export management, I now assist AEB customers in the service and support department. I place special emphasis on providing and implementing quick, practical solutions to your questions regarding ASSIST4.

Gerlinde Klein

Stefan Hügel

Graduate in Mathematics (Technical College) - with AEB since 1998

My main focus is to have direct contact with our customers. Questions can be better answered and problems solved through constructive collaboration. I am only satisfied with good solutions.

Computer Scientist - with AEB since 2005

My guidelines as a computer scientist: Solutions must always not only resolve the symptoms of a problem, but also identify the reasons behind it. Therefore, it is important to me to have enough time for the problems of our customers. I also attach great importance to the fact that our customers learn how the problem has been solved - to ensure that our software does not remain a mystery to them.

Alfred Rampf

Frank Spildener

Business Programer - with AEB since 1986

I have been working in customer projects and services since AEB launched its first software program in the 1980s. It is still a pleasure to me to help you with any questions and problems you might encounter with our software and associated aspects of trade such as export, import, warehousing and shipping.

Business Consultant - with AEB since 2005 - Premium Support

The clarity of my Customer Service advice is very important to me. If you can easily apply the advice that I give to you today, you will be able to transfer this new knowledge in similar situations, tomorrow.

Sven Benz

Graduate in Microelectronics - with AEB since 1996 - Premium Support

My belief is that in order to harmonise both people and software, it can only be achieved through the people themselves. For this reason, I am happy to provide support to you.