Use ASSIST4 globally through Web applications

Benefit 1: You increase the ability of your staff to provide information.

Some applications provide benefit by allowing access by many employees. Distribution or service staff, for example, can call up a consignment status online instead of checking with the despatch office. This accelerates customer query processing and enhances the quality of service. Your customers will appreciate it. ASSIST4 can be configured to permit individual employees to view data only, not to modify it.

Benefit 2: You can monitor processes from any location and intervene when required.

The status monitor for multiple consignments can be called up from the consignment list. Your staff thereby gains a quick overview of all incomplete consignments and can initiate any necessary measures, such as prioritising the processing of an urgent consignment.

Benefit 3: Less input required for “unusual” consignments.

How often do you need to send something spontaneously – a sample, an umbrella left behind, gifts? Why input the full address and complete transaction in the ERP system? This is where the Web applications come in: Staff outside of the despatch department are able to enter a one-off, online despatch order in ASSIST4. The minimum data required is entered and automatically transferred to ASSIST4. Fast, easy, cost-effective.

Web application benefits at a glance:

• All employees gain access to the information they need.
• Decentralized organization: access to despatch data from anywhere in the world.
• Reduced burden on despatch office through fewer queries from other departments.
• Consignment status can be accessed from any department. Any employee can answer a customer query.
• Enhanced service quality resulting in satisfied customers.